We help retailers build great relationships with their customers by improving all aspects of the customer experience. We offer the tools that handle everything from phone support software to customer service analytics, social media to internal operations. It’s fast and flexible so retailers can easily adapt to the changing landscape of consumer expectations and scale when they grow.
What is ecommerce customer service?
Ecommerce customer service (sometimes spelled e-commerce customers service) is a strategy for providing customer service to customers in online stores. When retailers invest in improving their eCommerce customer service, delivered via a call center, live chat, or other channels, they tend to be rewarded with more loyal customers, better conversion rates, and an advantage over their competitors.
Types of e-commerce
Business-to-business (B2B)
It is a business that sells its product or service to another business. Sometimes the buyer is the end-user, but often the buyer resells to the consumer.
Business-to-consumer (B2C)
It is the most common business model, anything you buy in an online store as a consumer. Thinks wardrobe, household supplies, entertainment there is done as part of a B2C transaction.
Consumer-to-consumer (C2C)
It is called an online marketplace — connects consumers to exchange goods and services and typically makes their money by charging transaction or listing fees.
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