Smart Restaurant is the evolution of modern dining in the digital age. With technological advances and programs tailored to restaurants, home-based foods, hawker centers, and other dining establishments, smart dining is changing how the world views going out to eat.
With daily circumstances occurring around the globe, especially during the current unprecedented times of Covid-19, business industries such as the Food and Beverage (F&B) are not spared from this as well.When the MCO was imposed, they saw an immediate 90% drop in sales! However, with health and safety taking precedence over the love of food, many customers were not able to dine in at their restaurant during the MCO period. But in all seriousness, we hope that these real-life stories – on how Malaysian F&B operators overcame their MCO challenges – will give you a little more strength and motivation to get through tough and challenging times too.
Here are 3 key takeaways and lessons from everything that these F&B operators have shared:
Diversify your sales channel, don’t be reliant on just one (e.g. offer dine-in, takeaway, and food delivery)
Have an omnichannel system for your cafe or restaurant so you can easily manage and keep track of everything from just one place
Come up with a BCP (Business Continuity Plan) so you’re prepared for things like having surplus inventory or needing a human resource SOP in times of financial troubl
Run a multichannel F&B business from your fingertips
Smart Restaurant is integrated with accounting software that handles sales transactions, inventory management, and bookkeeping, helping you work more efficiently. Moreover, it is also integrated into the POS System, allowing you to easily fulfil your orders and manage your online business systematically. Smart Restaurant has order options such as pre-order or takeout, all can be done over the phone. Moreover, it has features for catering orders where restaurant owners can provide orders at a discounted rate. Lastly, it allows you to receive instant payments from customers without having to use a third-party delivery portal.
Features for F&B Factory
The system has helped more than 7,000 restaurants survive in a fast-paced and fickle market by boosting management efficiency and optimizing service.
An online ordering system is a system that is put in place to allow restaurants and cafes to take orders and accept payments from a distance – both online and in-person. With this system, customers simply access an online menu.
Live Ordering System
Stop Manually asking or teaching your buyer to get the shipping detail. System will automatically send the order form to the buyer that have interested.
Eateries prepared delicious foods and tied-up with third-party food delivery companies. Consumers are using food ordering applications and taste those delicious foods.
POS(Point of Sales) System
Sell to your customers, wherever they are. Manage your orders, shipping, marketing and inventory all in one place.
Scan the QR code on the table/standee to Browse the menu and select items to order and Review order and make payment using preferred the payment method
Make it easy for your employees to ensure a better work organization and collect online orders. From the point of view of the customers, an online food ordering system ensures a quick order-placement process.
Kitchen Management System
Order times, as a result, are kept on track by reducing wait times, improving customer satisfaction. Manage incoming orders more effectively. Track individual item cook times.
The process by which you track your goods throughout your entire supply chain, from purchasing to production to end sales. It governs how you approach inventory management for your business.
It is computer software that provides associations, clubs, and other membership organizations with the functionality they require to provide their services to their members.
The customer loyalty system that allows you to reward customers with points for various actions they take on your website such as making purchases, writing product reviews, referring friends, etc. These reward points can be used to exchange for special deals or discounts on the next purchases.
Top Up System
Making payments for all sorts of products and services have become a daily chore. You can now do it without visiting an actual store, but via e-pay’s online services.
Improves service efficiency by allowing staff to easily alert customers with an overhead display when their food is ready for collection.